Many expats in Singapore have the privilege of being covered under their company’s insurance policy. This is a great perk to have; I’ve already written posts in the past on the benefits corporate insurance brings, such as covering pre-existing and outpatient costs. But there are some aspects that people seldom think about. In this article, I will explore these here.

Clear Limits & T&Cs

This point may seem very obvious but a lot of people simply think, I have company insurance, I’m covered. This is not always the case; company policies will always have limits. Sometimes, a company may not provide certain outpatient coverage (especially dental, as this tends to be more expensive). Sometimes, the claim limit for surgery may be insufficient. For example, the most common limit I see for company hospitalisation is $15,000. I went for a very minor surgery back in 2018 that cost close to $18,000. Medical costs have definitely risen since then, and my surgery was only a 30-minute procedure. So, you can see that $15,000 is clearly not enough to be covered for hospitalisation. Not only that, some policies may include a co-payment that you need to pay and cannot be claimed. Make sure that you are made fully aware of your company’s insurance limits and terms & conditions.

Fast Response

It’s all well and good having amazing claim limits, but if you don’t hear back from the agent or company for months on end, it renders worthless. Ideally, you as an employee should be able to talk to the company’s agent directly, instead of constantly having to use your HR as the middle man, and the agent should respond to you quickly in regards to claims status or understanding your policy further.

No LOG Complications

A Letter of Guarantee is very common both for company and individual policies. This letter acts as a kind of pre-approval so that the hospital can directly bill to the insurance company. However, I have seen some very strange clauses when it comes to LOGs, such as asking for notification weeks in advance, including if you are hospitalised due to an emergency. As you can imagine, it can be very difficult to get an LOG if you are being rushed to the hospital! And it would be unfortunate if this means you are unable to claim! Even if you have to pay for your emergency hospitalisation first, you should be able to claim later.

Personal Touch & Added Perks

This is something that many forget about- personal touch makes all the difference! Starting with the responsiveness of your agent in regards to claims, but also so much more. Did you know that many corporate policies offer free talks, classes and wellness perks for their clients? This could be anything from on-site health screenings, to doctor’s talks, to yoga sessions, and even financial empowerment seminars. If your company insurance is a faceless corporation, with none of these personal perks, you may be missing out.

Whilst sometimes your own company’s policy is out of your control, you can still take the initiative to find out more of what you are covered for. If you find that it is not enough or insufficient, then you can be proactive and have personal coverage, too. Moreover, if you are in the midst of applying for a new job, you know that there are certain employee benefits that you can ask for or look out for in your contract. Or you can share this article with new expats moving to Singapore!